Returns

Return Policy

We do not accept items that have been opened or used unless the product was damaged or defective upon delivery.

All returns must be made within 30 days of receipt.

Once Customer Support has recieved the return, they will issue a credit within 30 days.

Non-Prescription Products

If for any reason you are dissatisfied with any of your non-prescription purchases and wish to return them, please contact Customer Support for instructions. Please be prepared to provide your order number, the reason for the return, and whether you prefer a refund or replacement product.

Prescription Products

Familymeds is governed by Federal regulations that do not allow us to accept returns of medications that were correctly filled and shipped as a result of an order placed. If your prescription order arrives damaged or you have any other questions about returning your order, please contact Customer Support for assistance.

In some cases doctors or prescribers, depending on medical condition, may require a change in medication directions for use and/or frequency of use. You should follow your doctor's orders. However, we cannot accept returns or refund the cost of medications once we have shipped the order to you. We will always contact or verify your prescription before order shipment so usually, but not always, the order has the most up to date prescriber's orders available.

Email: customersupport@familymeds.com

Phone: 1-888-787-2800

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