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Arrow Pharmacy Holdings LLC
d/b/a Arrow Pharmacy & Nutrition Center
461 Cooke Street
Farmington, CT 06032


Family Meds Frequently Asked Questions
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Welcome to FamilyMeds Online Pharmacy Services!

Welcome to Familymeds Online Pharmacy
Refill a prescription at Familymeds Online Pharmacy
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Thank you for visiting We make it easy to order prescriptions for your entire family from the comfort of your own home. Let's get started!

Our Online Pharmacy

At VIPPS certified online pharmacy, we process all of our prescriptions through a fully U.S. and Connecticut licensed and accredited pharmacy based in Farmington, CT. Our affiliated pharmacy is a retail pharmacy with mail order capabilities known as Arrow Pharmacy & Nutrition Center located at 461 Cooke Street, Farmington, CT., in addition we are licensed as a pharmacy in most states in the U.S. and U.S. territories; click here for a complete list of these licensed states. complies with the requirements of the Ryan Haight Online Pharmacy Act.

Click here for more information about our online pharmacy.

The following are Pharmacy policies about filling your prescription needs and the step by step process that may be required in order for our online Pharmacy to fulfill your Doctors' prescription order:

The Prescription

We can fill prescriptions from any licensed U.S. prescriber; prescriber may mean Physician, Optometrist, Podiatrist, Nurse Practitioner or Physician Assistant depending on what individual state you as the patient have seen the HealthCare professional in., State regulations vary significantly, but in general a Physician may order most or all types of medications by prescription for you or your family members, while other types of Health Care professionals may have limitations on what type of prescription drugs they may lawfully order for you or a family member. In addition with these "other types" of health professionals we may not be able to accept their prescriptions in our Connecticut based pharmacy. We know the regulations and will handle getting the lawful prescription from the appropriate Healthcare professional, usually the doctor. However, it is important that you provide us as much information as possible during your Prescription Order Entry Process such that we can facilitate the prescription process avoiding delays.

Our Online Pharmacy does not fill prescriptions for Subutex or Suboxone

Mailing us the prescription

If you have a new written prescription and want to mail it to us. Please send it to Online Pharmacy, attention Pharmacist, 461 Cooke Street, Farmington, CT 06032. Please note we reserve the right to verify all prescriptions with the authorized doctor/prescriber. We also reserve the right to request photo ID from the customer/patient.
Download Order Form

Calling in a NEW prescription (or a prescription not filled at our online pharmacy previously)

Only your Doctor may call of fax in a new prescription order to our online pharmacy. We will handle all the details, all you need to do is provide us with the appropriate information required in the Prescription Order Entry Process , we will handle calling your doctor or other health professionals.

Refill Prescription

This is a prescription previously filled at our online pharmacy, you can order this type prescription through our online Refill process, or by e-mail at calling us at 1-888-787-2800; simply give us your name, telephone number and the prescription number from the bottle or package we previously sent you.

Transferring a Prescription

If you have had a prescription filled at another pharmacy we can usually fill that prescription by transferring the prescription to our online pharmacy by either calling the pharmacy or doctor depending on appropriate regulations. We will handle all the details, all you need to do is provide us with the appropriate information required in the Prescription Order Entry Process , we will handle the rest.

Controlled substances and highly regulated prescription drugs

Many drugs or pharmaceuticals are very potent and can be dangerous if not used in accordance with your doctors' directions. In some cases these drugs require special prescriber authority and a special prescription process, in the case of Scheduled II drugs we do not fill these prescriptions. We reserve the right to not dispense any prescription we feel may endanger you, the patient, or that may not conform to our professional policies.

This online pharmacy will only dispense a controlled substance to a person who has a valid prescription issued for a legitimate medical purpose based upon a medical relationship with a prescribing practitioner. This includes at least one prior in-person medical evaluation or medical evaluation via telemedicine in accordance with applicable requirements of section 309 of the Controlled Substances Act.

Prescription Plan Insurance or Medicare Part D Prescription Plans

Our online pharmacy accepts most major prescription plans. We do not bill you or your credit card for co-pay or deductible amounts until we have received an authorization of services from your carrier prescription plan and have completed our prescription process thus assuring you that we will fill your prescription and send it to you.

Steps to fill a new or transferred prescription

  • 1 - Complete the Prescription Order Entry Process
  • 2 - We will call you if we require any other information before filling the prescription
  • 3 - Send us your written original prescription from the doctor or we will call your doctor and obtain all the needed prescription information; see our Quality Assurance Promise and process known as SafeRxfil.
  • 4 - Most prescriptions are dispensed and sent out within 2-4 business days.

Steps to order a refill prescription

Click onto refill a prescription we will guide you through a step by step process.

VERIFIED INTERNET PHARMACY PRACTICE SITES (CM) Online Pharmacy Services  Arrow Pharmacy and Nutrition Center has earned Verified Internet Pharmacy Practice Sites(CM) (VIPPS®) accreditation through the National Association of Boards of Pharmacy® (NABP®).




Familymeds has America’s lowest price on hundreds of popular brand name drugs will only ship prescriptions to states where a valid license is held*

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Our Pharmacy accepts most major health insurance plans for prescription drug coverage.

Need More Help?

If you have an urgent medical or medication emergency please contact your Doctor or dial 911.